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Welcome to ECC Romania Website!

Have you ever had trouble getting a faulty product bought in another European country replaced? Or have you had problems with the reimbursement of your plane ticket when a flight is cancelled? Or had trouble getting your money back when a hotel abroad has withdrawn more than it should from your credit card?

You are not alone! But do not despair: help is available from your European Consumer Centre. We provide you with travel advice and buyer's guide for free.

The aim being that you should feel as confident when shopping in another country as you do at home.  

• Air travel

  If you are in a dispute with an Airline we would always recommend contacting them first with details of your problem, to allow them the opportunity to resolve the situation.  In order to h...

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• Car rental

  Have you decided to rent a car and you don’t know what to do? Below are some tips that can help you avoid any inconvenience that may arise in connection with renting a car. What do you...

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• Online shopping

  Over recent years more and more people are now shopping online, using the internet to purchase goods at the best price. You are able to get better deals because you are able to compare websites qui...

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• Electronic commerce

  General information E-commerce advantages Types of e-commerce Unsolicited commercial communication – SPAM The contract concluded by electronic means...

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• Distance selling

  General information The information obligation Information obligation before the contract’s conclusion Information obligation after the contract’s c...

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• Online auction

  General information Internet Auction Sites How to protect yourself on Internet auction websites Escrow Companies Internet auction is the term commonly used to ...

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• Unfair commercial practices

  General information The commercial practices Average consumer Misleading commercial practices Aggressive commercial practices Black list ...

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• Buying goods and services

  What to know before buying a product / service? What to know after purchasing the product / service? General information The legal guarantee – obligation of conform...

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• Package travel

  What should you know before buying a package travel? What should you know if problems arise after the contract is concluded or during the vacation? General Information Packag...

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• Timeshare

  What should you know before signing a timeshare contract? What should you know after the timeshare contract is signed? Who can help you in case problems arise? Gene...

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• Roaming

  General Information SMS Roaming Data Roaming Voice Roaming European roaming rules What is Roaming? When you travel to a foreign countr...

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• ADR

  General information Types of ADR systems Minimum standards for ADR in Europe Mediation in Romania Cross-Border Cooperation and the ADR Database ...

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• Service Directive

  General information New rules Access to better information Solve disputes quickly Questions on Service Directive 1. Why do we need to improve the function...

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• Consumer credit

  General information What is new? Advertising and pre-contractual information Advertising information Compulsory pre-contractual informa...

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• Comparator

  The European Consumer Centre Network – ECC-Net develops each year common projects with the aim to measure the consumer satisfaction in the internal market, to identify possible dysfunctionalities i...

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